Shipping policy

At ESSENSIAURA, we are committed to providing a smooth, reliable, and convenient shopping experience. We strive to ensure that your skincare essentials reach you safely and on time.

1. Shipping Coverage

  • ESSENSIAURA currently offers shipping only within India.
  • We deliver to serviceable PIN codes across India through our logistics partners.
  • Delivery availability is determined based on the PIN code provided during checkout.
  • International shipping is currently not available.

2. Order Processing & Delivery Time

  • Orders are typically processed and dispatched within 1–2 business days after confirmation.
  • Estimated delivery time is 3–10 business days after dispatch, depending on your location.
  • Remote or less accessible locations may require additional delivery time.
  • Orders placed on Sundays or public holidays may be processed on the next working day.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.

3. Shipping Charges

  • Applicable shipping charges will be displayed during checkout.
  • Cash on Delivery (COD) may be available for selected serviceable PIN codes.
  • Any additional COD or handling charges will be displayed before order confirmation.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through your registered email address or mobile number, where tracking is supported.

5. Delivery Address & Order Changes

  • Please provide accurate shipping information, including your full name, mobile number, address, and PIN code.
  • Incorrect or incomplete details may result in delivery delays.
  • For address corrections or order modifications, contact our support team as soon as possible.
  • Changes cannot be guaranteed once an order has been dispatched.

6. Delivery Attempts & Undeliverable Orders

  • Courier partners will attempt delivery according to their delivery procedures.
  • Orders may be returned if delivery is unsuccessful due to an incorrect address, unavailable recipient, or unserviceable PIN code.
  • If an order cannot be fulfilled due to delivery restrictions, we may cancel it and initiate a refund for any prepaid amount.

Refund processing times may vary depending on your payment provider.

7. Damaged, Missing or Incorrect Products

If you receive a damaged, missing, or incorrect product, please contact our customer support team as soon as possible.

Include your order number, a description of the issue, and clear photographs of the product and packaging, where applicable.

Our team will review your concern in accordance with our Return & Refund Policy.

8. Multiple Products in One Order

Orders containing multiple products may occasionally be shipped in separate packages, depending on product availability and logistics requirements.

Separate packages may arrive on different dates.

9. International Shipping

ESSENSIAURA currently ships exclusively within India. International shipping is not available at this time.

10. Contact Us

For questions regarding shipping, delivery, tracking, or order-related concerns, please contact us.

Brand: ESSENSIAURA

Customer Support Email: essensiauraseries@gmail.com

Customer Support Hours: 10:00 AM – 5:00 PM (IST)

Our customer support team is here to assist you with your ESSENSIAURA orders.

Policy Updates: ESSENSIAURA reserves the right to update this Shipping Policy to reflect changes in shipping services, logistics operations, or business requirements.