Refund policy

Returns

We accept returns or refund requests for wrong, damaged, defective or expired products, and empty packages. Please contact us within 4 days of delivery. Keep the product and packaging, where available, until we resolve your request.

How to start a return

Email [essensiauraseries@gmail.com] with your order number, details of the issue and photos where available.

For approved returns, we will arrange pickup at no cost to you. Please contact us before sending anything back.

Orders cannot be cancelled once placed, except where required by law.

 Damages and issues

Please check your order when it arrives. Report wrong, damaged, defective or expired products, or empty packages, within 4 days of delivery.

Exceptions and non-returnable items

We do not accept returns for change of mind or personal preference, even if the product is unopened.

Opening a product to discover a defect does not automatically make it ineligible for return.

Exchanges

If your order has an eligible issue, contact us to request a replacement. We will confirm the available options after reviewing your request Refunds

We will review your claim and inspect the returned product where a return is needed.

Once approved, we will initiate your refund within '5 business days' to your original payment method. If that is not possible, we will agree on another method with you.

Your bank or payment provider may take additional time to credit the refund. Contact us if you have not received a refund confirmation within 5 business days of approval.

The 4-day reporting period and other terms do not limit your rights under applicable consumer protection laws.

Contact

For returns, replacements, refunds or order issues, email **[essensiauraseries@gmail.com]or visit our [contact information policy](https://essensiaura.in/policies/contact-information).